Following are the terms and conditions that constitute our Shipping Policy.
COVID-19 NOTICE
Please allow for some shipping delays to regions currently impacted by Government Lockdowns. We have updated our shipping times below to reflect the delays which may occur during this time.
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Destination | Standard Costs | Processing Time | Transit Time |
United Kingdom | FREE | 1-2 Working Days |
Royal Mail First Class: COVID-19 update: |
Countries within the EU | Standard Items: £3.00 GBP Larger Items: £4.00 GBP |
1-2 Working Days |
Royal Mail International Standard: COVID-19 update: |
USA & Canada | Standard Items: £4.00 GBP Larger Items: £6.50 GBP |
1-2 Working Days |
Royal Mail International Standard: COVID-19 update: |
Shipment Destinations
Loam & Lore ships to addresses within the United Kingdom, Canada, European countries within the EU, United States of America and U.S. Territories.
Shipment confirmation & order tracking
You will receive a Shipment Confirmation email once your order has shipped. Tracking numbers may not be provided.
Customs, Duties and Taxes
Loam and Lore is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Claims
Loam & Lore is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Items sent through Royal Mail are insured up to a value of £20.00 GBP. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
The WoodCycle case comes with a shock-absorbent soft wrap around shell that encases your phone. Like a good hug - this case makes you (and your phone) feel safe and secure. Because the shell is made from recycled grasses you can guarantee a lightweight feel to your phone - much like how your heart will be feeling when you see your case.
The cutting edge technology that combines science with sustainability provides your phone with the protection it needs whilst giving you the sensory delights of natural wood.
Thanks to its thin wood layer our premium WoodCycle cases can be used with wireless charging & is compatible with most wireless charging stations.
No one case is the same, like an individual fingerprint, each piece of wood shares the beauty of its grain and structure. Not only do you receive a durable case but you also receive a unique, one of a kind piece of ‘natures art’.
We are partnering with Ecologi to plant one tree for every purchase. They also support projects that protect rainforests and help farmers create renewable energy.
You want the cold hard facts huh? Good. As you know, many phone cases actually contain chemicals that are damaging to nature. Our plant-based cases contain only eco-friendly substances and do not contain BPA, phthalates, cadmium or lead, and are 100% vegan.
If that wasn’t good enough for you, guess what? We have certification for industrial composting in both the USA and Europe! You can also compost our cases in your garden or backyard, it will just take a bit longer to break down.
How much does a wooden case weigh, are they heavy?
No! Of course they are not. We didn’t just whip these up in the wood shop for you. These are crafted pieces of high tech, beautifully made and super lightweight.
Will the wooden case look like the one pictured?
Nope. It will look like, and be, the wood you ordered, but since nature is working its magic here every case is different - just like its owner.
Is this iPhone cover really made from for-reals-real wood?
All products from our WoodCycle collection have a natural origin! We only use real wood, which we purchase from Europe.
Will my iPhone be protected from bumps, drops and scratches?
We truly believe in our cases protective abilities! However we do not claim that our cases make the phone inside indestructible, and it's a sad reality that any phone can break even with a protective case. Please remember we cannot cover the costs of any phone repairs. If there is an issue with your Loam & Lore product, please do let us know so we can help.
Do wood products need extra care?
Your case does not need special treatment or care. Though the odd compliment now and again wouldn’t hurt.. Just make sure your Loam & Lore wood case is protected from strong humidity, heat, water, cold and sunlight (as you would any Apple product). Being made from natural materials extreme climate conditions will harm your product and negatively influence the shape or colour.