We want you to be 100% happy with your online purchase. If you are dissatisfied with your purchase for any reason we offer either a full refund or an exchange of the item for something of the same price. 

We will gladly accept the return of any unused products within 90 days of the delivery date.

To request a return please email hello@loamandlore.com with your order number and we will get back to you within 48 hours. 

Although it is not essential, we would appreciate it if you could tell us why you are returning. This would assist us in the future in improving our services and goods.

All return and exchange products must be in the same condition in which they were received.

Returns will be inspected, and your original payment method will be reimbursed.

Return inspection and processing might take up to 1-2 weeks.

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

If you need to return your item to us please contact us first to confirm the details of your return.

Return Address: Loam & Lore Ltd., 5 Barton Court, Copplestone, Crediton, EX17 5DW

Please include your order number and name with the returned item.

Loam & Lore is a limited company registered in England & Wales.
Company Registration 11175330

hello@loamandlore.com

Free Standard Shipping On All Orders Over $20 (£15)

We have two shipping methods available:

1. Free Shipping
Most sustainable and lowest carbon footprint. Doesn't include tracking or refund for losses.

2. Express Shipping
Includes tracking* , a faster shipping time and refunds for lost items.

Both shipping methods include a 24-48 hold for processing. Also, tracking is dependent on the country of delivery, and may not be available to your destination.

While we do everything possible to avoid customs costs, ALL International orders (from outside the UK) may be subject to tariffs and import fees, particularly on higher-value products.

If these fees arise, the consumer is solely responsible for them.

We do have a selection of products that are available as domestic orders within the USA, so no customs fees apply to these items.

If you decide not to pay the import fees, please notify us by email at hello@loamandlore.com that you have declined the shipment.

We sincerely sorry for these charges, but they are presently outside our control, and we are actively looking for answers. We want you to have a pleasant experience with Loam & Lore!

United States: 

Free 3 Day Shipping is available on select products
(Shipping status is visible on the product pages)

Free Standard Shipping: 7-14 business days (after 24-48 hour processing time)

United Kingdom:

Free shipping: 2-4 business days
Express shipping: 1-2 business days

Europe:

Not currently available

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International orders are subject to customs clearance which can take longer in some countries.

We make every effort to ensure the safe delivery of your order. We are not a large business like Amazon and in order to keep costs low, and pass those savings onto you, we do not offer tracked shipping for orders within the UK (excluding 3-day shipping in the USA). We use Royal Mail First Class for all UK orders and Royal Mail International Standard for international orders.

Please check our shipping policy page for more information on delivery times.

If your item does not arrive on time please email us at hello@loamandlore.com and we can investigate the issue for you.

Please allow up to 7 business days for processing an investigation for a missing order, as it takes time for Royal Mail to come back to us with a result. If during that time you do receive the item, just drop us an email to let us know.

Delivery delays can occasionally occur due to government lockdowns, Brexit and other situations outside of our control.

Please allow additional days in transit for delivery. If we are aware of a significant delay in shipment of your order, we will contact you via email or telephone.

Loam & Lore is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Items sent through Royal Mail are insured up to a value of £20.00 GBP. Please save all packaging materials and damaged goods before filing a claim.