Shipping policy

Following are the terms and conditions that constitute our Shipping Policy.

COVID-19, Brexit, Driver Shortages
Please allow for some shipping delays to regions currently impacted by Government Lockdowns, Brexit and other situations outside of our control. We have updated our shipping times below to reflect the delays which may occur during this time. 

Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Destination Standard Costs Processing Time Transit Time
United Kingdom FREE 1-2 Working Days

Royal Mail First Class:
1 to 2 Working Days

Please allow up to an additional 1-4 working days for delivery to the UK.

Countries within the EU Not available Not available Not available
USA  FREE / £3.00 GBP on all phone cases
1-2 Working Days

We have FREE 3-day shipping available on many items in the USA. For all other items we offer Royal Mail International Standard:
6-7 Working Days

Please allow up to an additional 10 working days.

Shipment Destinations
Loam & Lore ships to addresses within the United Kingdom, Canada, United States of America and U.S. Territories. We currently do not offer shipping to the EU.

Sale Items
Please note that we can only ship items on sale to addresses within the UK.

Shipment confirmation & order tracking
You will receive a Shipment Confirmation email once your order has shipped. Tracking numbers may not be provided.

Customs, Duties and Taxes
Loam and Lore is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Claims
Loam & Lore is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Items sent through Royal Mail are insured up to a value of £20.00 GBP. Please save all packaging materials and damaged goods before filing a claim.

Undelivered orders
Please see our Return & Refund Policy for more details about lost orders.

Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.