Following are the terms and conditions that constitute our Shipping Policy.
COVID-19 NOTICE
Please allow for some shipping delays to regions currently impacted by Government Lockdowns. We have updated our shipping times below to reflect the delays which may occur during this time.
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Destination |
Standard Costs |
Processing Time |
Transit Time |
| United Kingdom |
FREE |
1-2 Working Days |
Royal Mail First Class:
1 to 2 Working Days
COVID-19 update:
Please allow up to an additional 1-4 working days for delivery to the UK.
|
| Countries within the EU |
Standard Items: £3.00 GBP
Larger Items: £4.00 GBP |
1-2 Working Days |
Royal Mail International Standard:
3-5 Working Days
COVID-19 update:
Please allow up to an additional 10 working days.
|
| USA & Canada |
Standard Items: £4.00 GBP
Larger Items: £6.50 GBP |
1-2 Working Days |
Royal Mail International Standard:
6-7 Working Days
COVID-19 update:
Please allow up to an additional 10 working days.
|
Shipment Destinations
Loam & Lore ships to addresses within the United Kingdom, Canada, European countries within the EU, United States of America and U.S. Territories.
Shipment confirmation & order tracking
You will receive a Shipment Confirmation email once your order has shipped. Tracking numbers may not be provided.
Customs, Duties and Taxes
Loam and Lore is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Claims
Loam & Lore is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Items sent through Royal Mail are insured up to a value of £20.00 GBP. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
