Following are the terms and conditions that constitute our Shipping Policy.
COVID-19 NOTICE
Please allow for some shipping delays to regions currently impacted by Government Lockdowns. We have updated our shipping times below to reflect the delays which may occur during this time.
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Destination | Standard Costs | Processing Time | Transit Time |
United Kingdom | FREE | 1-2 Working Days |
Royal Mail First Class: COVID-19 update: |
Countries within the EU | Standard Items: £3.00 GBP Larger Items: £4.00 GBP |
1-2 Working Days |
Royal Mail International Standard: COVID-19 update: |
USA & Canada | Standard Items: £4.00 GBP Larger Items: £6.50 GBP |
1-2 Working Days |
Royal Mail International Standard: COVID-19 update: |
Shipment Destinations
Loam & Lore ships to addresses within the United Kingdom, Canada, European countries within the EU, United States of America and U.S. Territories.
Shipment confirmation & order tracking
You will receive a Shipment Confirmation email once your order has shipped. Tracking numbers may not be provided.
Customs, Duties and Taxes
Loam and Lore is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Claims
Loam & Lore is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Items sent through Royal Mail are insured up to a value of £20.00 GBP. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
We've partnered with Very Craftea and Time for Me Teas to put together this gift bundle. Includes a selection of four loose leaf herbal teas, a bamboo spoon, natural cotton tea bags for self filling and our compostable travel mug.
Eco-friendly and biodegradable reusable mug made from completely natural and sustainable wheat fibre, now made into a fantastic reusable cup! When it’s reached the end of it’s life, just throw it into your garden compost and it will biodegrade! Yes, you read that right. This travel cup will naturally and gracefully return back to the earth.
We are a family owned business with a passion for having a positive impact on the environment and world around us. We have an ambitious goal for this reusable travel mug, to help the world become single-use plastic free, and reduce global plastic waste.
Fully compostable within 6 months (only certified for commercial composing so home results may vary).
We are partnering with Ecologi to plant one tree for every purchase. They also support projects that protect rainforests and help farmers create renewable energy.
It can go into the dishwasher, or hand wash. If you pour hot liquid into the cup, you’ll need to wait until the steam dissipates before screwing on the lid. This will help to prevent leaks and spills when the lid is on.
Taster bag makes 3-4 cups of tea.
The aromas conjure up festive memories of spicy mulled wine. A right winter warmer perfect to cosy up with.
What's It Taste Like: The aromas conjure up festive memories of spicy mulled wine. A right winter warmer perfect to cosy up with. Made with luxury dried apple spiced with natural dried ginger, cardamom, pepper and cloves, which is then sweetened with cinnamon and stevia. Perfect to drink either hot or cold
When to Brew: I love this in the evening, when I'm all snuggly on the sofa. But then, I also like it cold in the day. It's so versatile
How I Brew: 1 teaspoon per cup for 4-6 mins in 95-100°C water. It's so sweet, you don't need to add any sweetner
Ingredients: Natural Dried Apple, Hibiscus, Dried Ginger, Cardamom, Cinnamon, Cloves, Pepper, Stevia, Cornflower Petals and Natural Flavours. May contain nuts
Origin: Various
Caffeine Content: None
Taster bag makes 3-4 cups of tea.
What's It Taste Like: Deliciously decadent without the guilt. Minty and chocolatey, it’s caffeine free and is perfect as a nightcap or as a guilt free after dinner treat. If you're a chocolate addict, you've got to try this!
When to Brew: I always say this is like a famous chocolate, so I usually have mine at 20:05 (see what I did there? 😉)
How I Brew: 1 teaspoon per cup for 3-5 mins in 95-100°C water. Don't add milk. You can add sugar if you want
Ingredients: Premium Rooibos, Peppermint, Calendula Petals, Cacao bean pieces and natural flavours.
Origin: South Africa
Caffeine Content: None
Taster bag makes 3-4 cups of tea.
Created for the party season when you may feel you are too tired to party after a long day, this blend will uplift your mood and raise your energy levels just enough to motivate you to put your glad rags on and boogie the night away! Also doubles up as a fantastic pick-me-up when you hit the afternoon energy dip any day of the week.
Ingredients: Tulsi (Holy Basil), Lemongrass, Ginger Root & Star Anise -no flavourings added, just pure herbs
Origin: Hand blended in Cornwall.
Organic Lemon Balm dried herb, Organic Limeflower dried herb, Organic Lemon Verbena dried herb. Calming herbs to relax your mind & body without making you too sleepy, though perfect to drink about an hour before bed to quieten the ‘monkey mind’.
Ingredients: Contains Lemon Balm, Lemon Verbena & Lime Flower. No flavourings added - just pure herbs.
Origin: Hand blended in Cornwall.