Following are the terms and conditions that constitute our Shipping Policy.
COVID-19 NOTICE
Please allow for some shipping delays to regions currently impacted by Government Lockdowns. We have updated our shipping times below to reflect the delays which may occur during this time.
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Destination | Standard Costs | Processing Time | Transit Time |
United Kingdom | FREE | 1-2 Working Days |
Royal Mail First Class: COVID-19 update: |
Countries within the EU | Standard Items: £3.00 GBP Larger Items: £4.00 GBP |
1-2 Working Days |
Royal Mail International Standard: COVID-19 update: |
USA & Canada | Standard Items: £4.00 GBP Larger Items: £6.50 GBP |
1-2 Working Days |
Royal Mail International Standard: COVID-19 update: |
Shipment Destinations
Loam & Lore ships to addresses within the United Kingdom, Canada, European countries within the EU, United States of America and U.S. Territories.
Shipment confirmation & order tracking
You will receive a Shipment Confirmation email once your order has shipped. Tracking numbers may not be provided.
Customs, Duties and Taxes
Loam and Lore is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Claims
Loam & Lore is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Items sent through Royal Mail are insured up to a value of £20.00 GBP. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Loam & Lore eco-friendly Samsung Note 10 cases are designed to protect your phone, and protect the planet from plastic pollution. Every piece of plastic ever made still exists today in some shape or form, and will do for thousands of years. Let’s not add to the problem, let's be part of the solution instead.
Our unique makeup of biodegradable plant-based material is flexible and smooth, and most importantly won’t harm the environment when the time comes to bid farewell to your phone case.
To further reduce our carbon footprint we ship all our cases in simple recyclable packaging, with no plastic tape, which means that zero waste is produced throughout your case’s life. This is the best way to ensure your case is delivered safely to you, while staying true to our mission.
We designed our phone cases using 100% biodegradable plant fibers that will break down within 6 months in an industrial composting environment. Or you can throw it in your garden compost - just keep in mind it takes a bit longer (up to 24 months).
We love our planet and want to look after it. Our Amazon Collection supports the Amazon Conservation Team, a charity helping to protect the Amazon rainforest, its indigenous people and wildlife. That’s why 5% of the profit from every sale will be donated to this cause.
We are partnering with Ecologi to plant one tree for every purchase. They also support projects that protect rainforests and help farmers create renewable energy.
Many phone cases actually contain chemicals that are damaging to nature; some contain BPA, phthalates, lead, or cadmium that can be released into the environment when degraded. However, our plant based cases contain only eco-friendly substances and do not contain BPA, phthalates, cadmium or lead, and are 100% vegan.
We have certification for industrial composting in both the USA and Europe. You can also compost our cases in your garden or backyard, it will just take a bit longer to break down.
Head on over to our frequently asked questions page if you have more questions about our phone cases, the materials we use and how we are taking steps to protect our environment.
FAQs