Following are the terms and conditions that constitute our Shipping Policy.
COVID-19 NOTICE
Please allow for some shipping delays to regions currently impacted by Government Lockdowns. We have updated our shipping times below to reflect the delays which may occur during this time.
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Destination | Standard Costs | Processing Time | Transit Time |
United Kingdom | FREE | 1-2 Working Days |
Royal Mail First Class: COVID-19 update: |
Countries within the EU | Standard Items: £3.00 GBP Larger Items: £4.00 GBP |
1-2 Working Days |
Royal Mail International Standard: COVID-19 update: |
USA & Canada | Standard Items: £4.00 GBP Larger Items: £6.50 GBP |
1-2 Working Days |
Royal Mail International Standard: COVID-19 update: |
Shipment Destinations
Loam & Lore ships to addresses within the United Kingdom, Canada, European countries within the EU, United States of America and U.S. Territories.
Shipment confirmation & order tracking
You will receive a Shipment Confirmation email once your order has shipped. Tracking numbers may not be provided.
Customs, Duties and Taxes
Loam and Lore is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Claims
Loam & Lore is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Items sent through Royal Mail are insured up to a value of £20.00 GBP. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Our EcoClean material has natural bacteria fighting properties and has been tested to break down the likes of E.Coli and 85% of other commonly known bacteria on the surface within 15 minutes, and 99% within 24 hours.
Did you know? On average, people pick up their smartphone around 100 times per day, coming in contact with countless bacteria and surfaces, often encountering more bacteria than a toilet bowl. According to our studies, 92% of phones carry bacteria, while around 16% carry E.Coli. The material has a Zinc ion and Silver ion coating that penetrate the wall of cells and within 15 minutes they will lose the ability to divide and reproduce and the bacteria dies.
The EcoClean case is a shock-absorbent soft wrap around shell that encases your phone. Like a good hug - this case makes you (and your phone) feel safe and secure. Because the shell is made from recycled grasses you can guarantee a lightweight feel to your phone - much like how your heart will be feeling when you see your case.
The cutting edge technology that combines science with sustainability provides your phone with the protection it needs whilst giving you the sensory delights of natural wood.
Thanks to its thin wood layer our premium EcoClean cases can be used with wireless charging & is compatible with most wireless charging stations.
No one case is the same, like an individual fingerprint, each piece of wood shares the beauty of its grain and structure. Not only do you receive a durable case but you also receive a unique, one of a kind piece of ‘natures art’.
We are partnering with Ecologi to plant one tree for every purchase. They also support projects that protect rainforests and help farmers create renewable energy.
You want the cold hard facts huh? Good. As you know, many phone cases actually contain chemicals that are damaging to nature. Our plant-based cases contain only eco-friendly substances and do not contain BPA, phthalates, cadmium or lead, and are 100% vegan.
If that wasn’t good enough for you, guess what? We have certification for industrial composting in both the USA and Europe! You can also compost our cases in your garden or backyard, it will just take a bit longer to break down.